It was with immense anticipation that I joined a friend’s birthday celebrations at your restaurant last night. I will admit that I was not only a little impressed with the setting and atmosphere. And that is where things started getting ugly…….
Unfortunately the manner in which the almost empty restaurant was managed (or attempted to be managed) last night left a lot to be desired. You had a reservation for a group of guests totalling 18, and as competent manager I suspect that sufficient preparations would go into the restaurant being able to host such a group.
We arrived at 6.30, and orders were placed within the next hour. I ordered assorted sushi portions from the menu, 4 in total. My first portion was served after 9. By this time I was getting very hungry, and very irate (definitely not the only one). Certain of the guests even cancelled their Sushi orders by this time, and opted for the Spring Rolls, which seemed to be the only item on the menu arriving within a decent time frame. Another one of the guests received which were supposed to be seared fish, still frozen.
By the time we were presented with our bill, certain of the guests had still not received their full orders, me inclusive, but the Sushi Chefs were already cleaning up their workstation. This of course led to no surprise when we scrutinised the bill, and found those items charged for.
It is very unfortunate then that I will not visit your establishment again, neither being able to recommend it to any of my friends or colleagues. It is actually a very sad state of affairs, as I am probably one of the easier to please consumers out there. I will easily forgive incompetent waiters or mediocre food, but last night’s botched evening is inexcusable, especially the fact that a friends birthday bash went so horribly wrong that SHE eventually felt responsible.
I suggest you seriously spruce up your service delivery, or face the fact that all the money that went into the décor might prove to be a waste. Or maybe you should advertise a maximum group size of four to be entertained in 30 minute intervals?
Ek is regtig een van die gemaklikste, happy-go-lucky verbruikers daar buite. Sekere dinge krap regtig erg aan my gat…. veral as ek honger is! Verbeel ek myself, of gee sekere mense net nie om nie?